Bar Manager – Lotti’s

Company Description

We're looking for a Bar Manager with high energy, personal charm and natural leadership skills to join our team at Lotti's. These are exciting times to join Lotti's, as we are about to finish a full refurbishment of the Bar & Lounge, so you'll play a key role in shaping the next chapter of our neighbourhood venue. Reporting to the Director of F&B, you'll lead the daytime coffee and pastry & evening cocktail bar operations, providing highly efficient and engaging guest service. You will be the driving force behind the evolution of our new product offer, taking ownership of its identity, creativity and development. You won't be doing that alone; you'll lead and recruit a team to support you and work closely together with other departments in the hotel to ensure a great experience for all our guests.

Lotti's is a buzzing neighbourhood lobby, bar and restaurant which has been the local "Living room of the Herengracht" for more than 11 years. The experience changes throughout the day. In the morning, Lotti's is a casual neighbourhood café, offering coffee, freshly made pastries and a relaxed environment where guests can meet, work or simply enjoy their day. As the day progresses, the energy builds, with local DJ talent and jazz bands taking over from Friday to Sunday, transforming Lotti's into a signature cocktail bar and vibrant neighbourhood destination in the evening, with a strong focus on music, hospitality and memorable guest experiences.

As part of Lotti's refurbishment and relaunch, you'll work closely with the Director of F&B and the wider team to bring our renewed concept to life, one with a distinctive Latino influence, neighbourhood spirit and relaxed Amsterdam character, evolving into a space that feels authentic, welcoming and connected to its local community.

More about The Hoxton

Once the Mayor’s home, now our home, The Hoxton, Amsterdam sits pretty on the Herengracht canal. The hotel houses 111 rooms, The Apartment (our meetings & events concept) and our all-day restaurant & bar; Lotti’s. You’d be joining in exciting times, as we are giving our meeting spaces and public areas a makeover – fresh & ready for commercial opportunities.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We are keen to be more than that: providing a place where guests can hang out alongside the locals and submerse themselves in a neighbourhood with vibrant, welcoming public spaces.

What you'll do

• Recruit, lead, train and motivate the daytime lobby and evening bar team in delivering pro-active guest service, helping each person to improve their skills and support them for career development.
• Enhance guest satisfaction: your number 1 priority - every hour, every day.
• Lead by example for the team to promptly approach and warmly welcome every guest tirelessly into our ‘living room’.
• A pragmatic daily focus on sales: average spend per guest and table turns. Drive sales and maximise profits by pro-active service and guest interaction: advice & entice guests to try new things, stay longer and come back.
• Coordinate stock rotations and inventory: daily, weekly, monthly – to ensure all items on the menu are always available to guests.
• Maintain high standards of quality control, processes and hygiene. Be in the details, so that each service and product delivery is of high and consistent quality.
• Ensure that all equipment and working enviroment is in working order to ensure smooth and efficient operations.
• Lead the development of daytime menus and new signature cocktail programmes, in collaboration with the bar team and with suppliers - encouraging creativity, innovation and team ownership.
• Coordinate international pop-ups, guest shifts, brand activations and collaborations, working with internal teams and external partners to deliver high-profile activations and strengthen the venue’s profile.

Job Description What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Qualifications What we're looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• We do like to try (almost) everything once – so do you.
• You have a high level of verbal and written communication skills and competent computer skills.
• Previous experience as a Bar Manager.
• You will have strong analytical and problem solving skills.
• You love spices/herbal herbs and know how to extract their best flavour.
• You have a passion in mixology and have a creative sense for decoration to add that special touch.
• The ability to lead, motivate and influence your team.
• You jump out of bed every morning, fizzing with energy and jazzed about what you’re doing today.
• You get us. You know our hotels, maybe you’ve hung out in our bars and possibly regretted that last cocktail the next morning.