Client Support Specilaist (night shift)

Fyst · Spain

No Spanish requiredPosted today

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Your Mission

Сustomer support - night shift
Transaction monitoring
Monitoring of providers' activity and malfunctions
Limit monitoring
Alerting at the launch of new merchants and new solutions
Allocating when providers are down and calculating potential losses
Disabling of methods/acquirers upon request of colleagues
Performing refunds at the request of the merchant and colleagues
Requesting user documents What Makes You a Great Fit ==============================
Exceptional verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to think on your feet and provide effective solutions under pressure
High sense of responsibility
Good level of English and Russian languages
Previous experience in customer support, client services, or a related role would be a plus
Previous fintech experience is an advantage Why You'll Love It Here ===========================
Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
Remote Work: full flexibility to work remotely from wherever you do your best work.
Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
Coworking Support: dedicated budget for a productive workspace beyond home.
Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.

Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture

Your Mission

Сustomer support - night shift

Transaction monitoring

Monitoring of providers' activity and malfunctions

Limit monitoring

Alerting at the launch of new merchants and new solutions

Allocating when providers are down and calculating potential losses

Disabling of methods/acquirers upon request of colleagues

Performing refunds at the request of the merchant and colleagues

Requesting user documents What Makes You a Great Fit ==============================

Exceptional verbal and written communication skills

Strong analytical and problem-solving abilities

Ability to think on your feet and provide effective solutions under pressure

High sense of responsibility

Good level of English and Russian languages

Previous experience in customer support, client services, or a related role would be a plus

Previous fintech experience is an advantage Why You'll Love It Here ===========================

Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!

Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.

A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.

Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.

Remote Work: full flexibility to work remotely from wherever you do your best work.

Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.

Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.

Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.

Coworking Support: dedicated budget for a productive workspace beyond home.

Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.

Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.

Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture