Complaint Handling & Vigilance Specialist

NLD - Venlo - Nobel Biocare Distribution Center BV R5027642 Netherlands Quality and Regulatory Affairs

Job description

The Complaint Handling team’s purpose is to create relevant data that leads to improvement to satisfy the customer’s needs. For this the Complaint Handling & Vigilance Specialist will evaluate each complaint on eligibility and reportability according to standard operating procedures based on applicable regulations and guidelines.

Investigations of product complaints are conducted following analytical/scientific methodology.

The Complaint Handling & Vigilance Specialist is responsible for investigation, reporting and closing the assigned complaints and works with a moderate degree of supervision.

The Complaint Handling & Vigilance Specialist is accountible for:

• Evaluate complaints on eligibility, reportability and need for investigation
• Report events to applicable competent authorities and notified body
• Requests more information when needed from Customer ServicePerform investigations to confirm the complaint, determine the scope and find the root cause
• Communicates outcomes to stakeholders, like customer service (customer report), Quality Assurance and Postmarket Surveillance
• Manage their assigned tasks and workload
• Acts as a resource for colleagues with less experience
• May lead small projects with manageable risks and resource requirements.
• Upholds quality standards, like Good Documentation Practises, Line Clearance, Reconciliation Job requirements

Critical Knowledge and Qualifications:

• Bachelor’s degree or equivalent work experience.
• Knowledge of medical device quality management systems 21CFR820 and 21CFR803, ISO13485, MDSAP and other applicable regulations and guidelines.

Critical Skills/technical know-how:

• Fluency in English, both spoken and written.
• Microsoft Office/basic ERP (SAP) skills.
• Be able to focus on the task and organize their day to day work. Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.

Operating Company:

Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

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Nobel Biocare Operating Company:

Nobel Biocare Location:

NLD - Venlo - Nobel Biocare Distribution Center BV Date Posted:

October 13 , 2026 Req Number:

R5027642

Benefits

Caring for our employees and their families

Health & Wellbeing

We offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.

Retirement & Financial Benefits

We are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.

Life & Disability Insurance

We provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.

Paid Time Off

We know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.

Learning & Career Development

We believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.

Our hiring process

At Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.

1. Application Review

After you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.

2. Interviews

You’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.

3. Offer Decision

If selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.

4. Onboarding

Once you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.