Customer Service Employee O2C

Start date From now on Time Type Full time Contract Type

PermanentMobile Work Partial mobile working Reference ID JR122660 Company Name Rhenus Order to Cash Solutions B.V. Location TilburgJob Category Customer ServiceBusiness Unit

Warehousing SolutionsContact Person Hanneke Hinze

+31 (6) 20135536 Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness. Reference ID JR122660 Company Name Rhenus Order to Cash Solutions B.V. Location TilburgJob Category Customer ServiceBusiness Unit

Warehousing SolutionsContact Person Hanneke Hinze

+31 (6) 20135536 Job Description

What you can expect

Order Management

• Process and monitor customer orders in the Order to Cash process.
• Execute order intake, order entry, order follow-up and order status checks.
• Follow customer-specific SOPs, work instructions and agreed process flows.
• Identify order issues, missing information or process deviations and escalate where needed.

Customer Contact

• Act as operational contact for customers, end customers and internal stakeholders.
• Handle customer questions professionally, accurately and service-oriented.
• Provide timely follow-up on order status, delivery questions and process updates.
• Build reliable working relationships with customers and colleagues.

Information Provision

• Provide accurate information about orders, deliveries, invoices and operational progress.
• Share relevant updates with customers, internal departments and team members.
• Ensure information is complete, correct and traceable.
• Signal recurring questions, process gaps and improvement opportunities.

Account Support

• Support dedicated customer accounts in daily operational execution.
• Assist the Team Lead, Senior CS colleagues and BU Manager with customer follow-up.
• Support onboarding activities for new customers and changes in existing customer processes.
• Help maintain customer-specific work instructions and operational documentation.

3PL / Supply Chain Operations Support

• Support logistics and supply chain activities related to inbound, outbound, stock, returns and delivery follow-up.
• Coordinate operational questions with warehouse, transport, inventory control and other logistics stakeholders.
• Monitor logistics exceptions, shipment issues, stock-related questions and customer-specific operational requests.
• Support traceable communication between customer service, warehouse operations, transport and the customer.
• Contribute to reliable 3PL service execution, operational visibility and end-to-end customer satisfaction.

Administration, Billing & Reporting

• Perform accurate administrative processing in relevant systems.
• Support monthly billing activities by collecting, checking and preparing operational input.
• Support invoice preparation and invoice control with Finance, Business Control and the CS Team Lead.
• Check whether additional services, hours, recurring fees and agreed activities are captured for billing.
• Support preparation of Monthly Business Reviews and Quarterly Business Reviews.
• Prepare KPI data, performance input, open actions, complaints and improvement items.
• Maintain reporting input in a structured, accurate and traceable way.

Transport Coordination

• Coordinate transport-related questions with internal transport management and logistics partners.
• Follow up on shipment status, delivery issues and transport exceptions.
• Escalate delivery risks, delays or unclear transport situations in time.
• Contribute to reliable delivery performance and customer communication. What you bring

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• Support scalable growth within healthcare and medical device customers through integrated O2C and 3PL service execution.
• Work according to SOPs, work instructions, quality requirements and customer-specific agreements.
• Contribute to Service Excellence and Operational Excellence by identifying errors, waste and improvement opportunities.
• Support digitalization and automation initiatives through accurate system use, data quality and structured feedback.
• Cooperate closely with Customer Service, Warehouse, Transport, Inventory Control, Finance, IT, Quality & Compliance and Business Development.
• Support cross-training, knowledge sharing and team flexibility to reduce single points of failure.
• Combine customer service ownership with practical logistics and supply chain follow-up.
• Support end-to-end visibility from customer order to warehouse execution, delivery, invoicing and review reporting. Business Unit

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Warehousing Solutions

Rhenus Warehousing Solutions is one of the leading outsourcing partners for industry and commerce for warehouse logistics solutions. In addition to a large number of its own warehouse centers, Rhenus also takes on projects directly at our customers' premises. The comprehensive, additional services and IT solutions extend far beyond the standard warehouse logistics and complete the individual portfolio of our customers - everything from a single source. Our employees expect exciting tasks, a high degree of personal responsibility, and short decision-making processes as well as plenty of room for professional and personal development.

Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

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